She stated to wait for supervisor to review again.Ģ Mar 22 I called Steion (Customer Service) informed they will use $720.80 credit to their brinks account for 1 yr. I setup for pickup from FedExĢ0 Jan 22 FedEx picked up the box from me & signed verificationĢ4 Jan 22 Automatic payment $49.78 removed from my WF accountģ1 Jan 22 I called at 11:03 brinks customer service-POC Molesalu after explaining my situation he transferred me to Cancellation department - team member (no name hung up on me) I called right back again – after 1 hour waiting I spoke with Shannon put me on hold & did not return forwarded to Tianna – she inform wait to receive box before funds are returned – she checked to see if and verified that the box was received & will return funds & close account.Ģ8 Feb 22 I called Customer Service for status and was informed on hold due to missing parts – I informed them that the box was never opened. I cancelled the service.ġ9 Jan 22 I called to request/receive email and cancel label from Baya. She stated I will receive an email & label soon.
I told her to cancel service and refund my money. I inquired why because the appt was at 9:00-12am informed technician arrived 8am and he was not able to return at the appt time because he deleted my invoice call from his list so I would have to reschedule again. We set the appt for 6 Jan 22 12:30-5:00pm.Ħ Jan 22 I received a call from Brinks stating due to snow weather they cancelled & reschedule to 18 Jan 22 9:00-12amġ8 Jan 22 I received a phone call from POC Ty at at 8:15 stating rescheduling. On 31 Dec 21 No one arrived – I called Brinks they stated they did not set appt, no record of appt & I had to request another appt. I never opened the box I left the box alone until installation. I received a phone call concerning appointment for installation – set appointment (appt) date to 31Dec 21 11 am – 4:00pm
BRINKS SECURITY CUSTOMER SERVICE FULL
Below list the conversations and actions of my dilemma with Brink’s Home Security System.ġst spoke with Rebecca - Customer Service Brinks on called for service stated $620 & 3 months freeĢ3 Dec 21 I called back with gentleman and ordered service & paid in full with Wells Fargo Account
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